Terms & Conditions

Welcome to Mousse.

These general terms and conditions (the “Terms”) govern both the use of our website moussse.com the “Website”) and the sale on the Website of products under the brand Moussse (the “Products”) by Mousse SA (“Moussse”, “we”, “us”, “our”) to customers (“Customers”, “you”).

By using the Website and/or placing an order for Products on the Website, Customers expressly accept these Terms and our Privacy Policy [add hyperlink]. If you do not wish to be bound by these Terms or if you do not agree with our Privacy Policy, please refrain from accessing the Website.

Moussse’s customer service is available for all inquiries regarding orders, deliveries, purchases, complaints, requests for information and, more generally, these Terms by writing to hi@moussse.com.

  1. RESTRICTIONS

Customers who order Products on the Website confirm that they are at least 18 years old and have full civil capacity. Product orders are exclusively available for personal use and any order made for commercial purposes or resale requires our express written consent.

Moussse reserves the right to amend and/or discontinue the Website, at any time, for any reason and without notice, and to terminate a Customer’s account should that Customer be in breach of any of Moussse’s policies.

  1. ACCOUNT

Access to certain sections of the Website may require setting-up an account (the “Customer Account”).

A Customer Account is personal and non-transferable. Customers are solely liable for keeping the access to User Account information, including login and password details, secret. Should an unauthorized access occur or should an email address or password be compromised in any way, Customers must immediately inform Moussse at the email indicated here above.

Customers acknowledge that all information provided to us through your Customer Account or Website is complete, accurate and truthful. It is their duty to keep any personal information up to date and to inform Moussse of any change. Customers may amend their personal information in the Customer Account at any time.

 

  1. PRODUCTS

The Products offered for sale are those shown on the Website. Moussse reserves the right to modify or discontinue any Product offered for sale on the Website without notice and at any time.

Customers acknowledge and agree that all images available on the Website are shown for information purposes only and may not be entirely representative of the Products and their features.  Products and packaging may have slight variations, including, but not limited to, variations in color, from the images shown on the Website.

Moussse endeavors to provide as many indications as possible regarding allergies and intolerances. If a Customer has any allergies or intolerances, it is their responsibility to verify the full ingredient list of the Products (which are available on each Product page) prior to making any purchase and/or to contact Moussse in this regard at the email indicated here above.

  1. PRICES

Unless stated otherwise on the Website, all prices mentioned on the Website are quoted in the currency of the shipping address country and are inclusive of value added tax (VAT) or any other sales taxes but exclusive of shipping costs and (where applicable) customs fees. VAT or other sales taxes and shipping costs shall be added to the price at check-out, and Customers shall have an opportunity to review them prior to completing and submitting an order. Shipping costs may vary depending on the country of destination. Customs fees shall be fully borne and paid by Customers after the shipment of the Product(s), as indicated by the competent customs.

Moussse reserves the right to change the prices of any Products at any time without prior notice. Should any items be mispriced, Moussse shall have the right to refuse or cancel the corresponding order, regardless of whether the Customer received an order confirmation or already paid for the order. If the order is cancelled after payment has already been made, Moussse will make a refund.

  1. ORDERS

By browsing the Website, Clients may obtain information about the various Products that are on sale on the date of their visit. A Client who browses the various pages of the Website shall not be under any obligation to place an order.

Receipt and acceptance of an order, or rejection thereof, shall be confirmed by email at the email address indicated in the corresponding Customer Account or when submitting the order.  If the order is accepted and payment is completed, the email order confirmation (“Order Confirmation”) will include a summary of the purchase (including billing address, shipping address, Products purchased, quantity, price, any discounts given, VAT, shipping costs, total cost) and an order number, which must be used in all future communications with Moussse regarding such order. Customers are advised to print out / register and keep their Order Confirmation in order to retain a trace for their records. Once the order is shipped, the Customer will receive a shipping tracking email containing a link to tracking the delivery of the Products.   

The Product purchase is final only if you receive an Order Confirmation. Orders are subject to availability and Moussse reserves the right to make partial shipments of an order. Furthermore, Moussse reserves the right, at any time and for any reason, to cancel or refuse an order, in whole or in part, even after an order confirmation has been sent to a Customer. Moussse shall not be liable to the Customer or any other third party for refusing to process or accept an order at any time. If Moussse, for any reason, cannot fulfill, cancels or refuses an order that has already been paid, Moussse shall inform the Customer by email and refund any payment received for the applicable order or portion thereof. If only certain Products that are part of an order are unavailable, the other available Products will be shipped and charged.

  1. PAYMENTS

An order will not be final and Products will not be shipped unless and until full payment has been received and registered by Moussse.

Payments are made through a third-party secured payment gateway that is integrated to the Website. Payments may be made by internationally recognized credit or debit cards (as indicated on the Website).

  1. COUPONS AND PROMOTIONAL CODES

Moussse may offer its Customers the possibility of benefiting from rebates on Products by using coupons or promotional codes. Any coupons or promotional codes may only be used in accordance with the terms provided upon the issuance of the coupon or promotional code. Coupons and promotional codes are non-cumulative and for personal use only. If a Customer returns a Product purchased with a coupon or promotional code, Moussse will only refund the portion of the price actually paid and not the full price of the Product.

  1. SHIPPING

The Products are shipped to customers located in Switzerland, Liechtenstein, Austria, Belgium, Bulgaria, Croatia, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Monaco, Netherlands, Norway, Poland, Portugal, Romania, San Marino, Serbia, Slovakia, Slovenia, Spain, Sweden and the United Kingdom.

Shipments shall be made at the address indicated by the Customer upon placing the order and only after having receipt the full payment for the order. Shipping deadlines shall depend on the country of destination and the carrier. Any indications provided by Moussse in this regard must be treated as estimates only and shall not be binding. If the shipping information provided by the Customer is incomplete (e.g. incorrect address or impossible access) any costs incurred in this regard will be exclusively borne by the Customer.

Moussse will transfer your order for shipment to the carrier upon having received and registered the full payment of the Product order. If for any reason Moussse is unable to place the order with a carrier, Moussse will send you an email notifying the delay in shipment.

Shipments are made by local Swiss postal services or by international carrier. The transfer of risks for losses or damage shifts to the Customer when the products are transferred by Moussse to the postal services or carrier. Moussse shall not be liable for any delays or failure to ship or deliver the Products and Customers shall not be entitled to refuse the delivery or to request any refund or compensation as a result thereof.

The Customer acknowledges that is has the duty to inspect the order upon delivery to ensure that the order shipped by Moussse is correct, complete and defect free. Any complaint (e.g. wrong order, incomplete order or defect, as defined below) should be addressed to Moussse within seven (7) days as of the day on which the shipment was delivered to the Customer, at hi@moussse.com and in compliance with Clause 11 below.

  1. RETENTION OF TITLE CLAUSE

The Products ordered by Customers remain the property of Moussse until full payment has been received and registered by Moussse. For this purpose, Moussse reserves the right to make a corresponding entry in the register of retention of title agreements (“pacte de reserve de propriété”) in accordance with Article 715 of the Swiss Civil Code. Before the transfer of ownership takes place, no pledging, assignment by way of security, transformation or modification is permitted without the express consent of Moussse.

  1. RIGHT OF WITHDRAWAL AND WRONG PRODUCTS

Customers have a right to withdraw from an order (cooling off period) of 14 working days as of the date of receiving the Product(s), during which Customers may return any Product(s) ordered that are not fully satisfactory or if in the event of an error in the Order. The notification deadline is deemed to have been observed if the notice and the Products are sent to Moussse before the expiry of the 14 days period. Proof of return of Products is the responsibility of the Customer.

The Product(s) must be sent back complete and in perfect condition. In particular, the Products must be in a new and unused (unsealed) state and in their original packaging (undamaged).

Notification: please send with an unambiguous declaration at hi@moussse.com and follow the instructions provided by Moussse in this regard (including return address).

Customers shall be barred from returning the Product(s) and requesting a refund if the Product(s) were personalized on request or if the Product(s) were used or if their Moussse packaging have been opened/unsealed or damaged in any way.

Please ensure that you obtain proof of sending when you return the Products to us. We recommend that you keep your proof of sending to cover for the unlikely event that we do not receive the returned parcel. We cannot accept any liability for Products being returned that are lost in transit. You are advised to save your proof of posting/dispatch and tracking information until your refund has been processed. You will be responsible for the cost (and risk of returning the Product(s).

 

As soon as Moussse shall have received the Product(s) being returned, the Product condition shall be checked. If the Products are not eligible for return, Moussse shall be under no obligation to accept the returned Products() nor to issue you any refund. Moussse shall not be liable for any delivery costs in returning the Products to you if the return is rejected. 

 

The cost of returning the Products shall be borne by the Customer, save where the Products that were delivered do not comply with the order (in which case these costs shall be borne by Moussse).

The money shall be refunded through the same payment method as the one used for the order. You must return the Products in their original condition.

  1. DEFECT

In the event of a return of Product for default, please notify us at the following address hi@moussse.ch.

Moussse will reimburse the return costs incurred by the Customer after having inspected the returned Product and concluding that the Product has a defect. Moussse will replace the Product and make a new shipment pursuant to the shipping clause stated above. Customers waive any right to a refund. New shipping costs shall be borne by Moussse.

  1. LINKED SITES

Links contained on the Website may redirect Customers to third-party websites, which are neither owned nor controlled by Moussse. Access to these third-party websites is entirely at the Customer’s expense and responsibility.

  1. INTELLECTUAL PROPERTY

All trademarks, logos, trade names, domain names, designs, distinctive signs and patents used in connection with the Website or the Products and all content included in the Website such as images, graphics, fonts, design (collectively the “Intellectual Property”) are the property of Mousse, its affiliates, subsidiaries, suppliers or respective licensors. Moussse and all other Intellectual Property owners have exclusive rights to use their respective Intellectual Property. Customers are not granted any rights in this regard by using the Website or purchase of a Product. Unless provided otherwise in these Terms, nothing contained on the Website should be construed as granting any license or right to use any Intellectual Property or other proprietary rights of Moussse without the prior written consent of Moussse, in particular the photographs, videos, video clips, sounds, artwork, graphical presentations, text, product names, slogans and any content available on the Website. Under no circumstances may anyone acquire rights related to any software or materials by downloading or copying them from the Website.

  1. COMMUNICATION MEANS

Any communication between Customers and Moussse shall be conducted by email, using the email address indicated by the Customer in the Customer Account or provided otherwise by the Customer.

The Customer’s attention is drawn to the significant risks that may be incurred by the use of digital means of communications such as emails (unlawful or unauthorized access, alterations or modifications of content, hacking, viruses, delivery problems, etc.) and the confidentiality issues that may be generated as a result. Customers are solely responsible for any risks inherent to the use of digital means of communications.

  1. LIABILITY

Moussse makes no representations or warranties of any kind, express or implied, as to the Website or the Products, and, to the fullest extent permissible by applicable law, Moussse disclaims all warranties, express or implied, including but not limited to implied warranties of quality, merchantability, fitness for a particular purpose and noninfringement, and there are no warranties, express or implied, which extend beyond the description of the Products contained on the order confirmation.

Notwithstanding anything to the contrary contained herein, to the fullest extent permissible by applicable law, in no event will Mousse, its affiliates, respective directors, officers, employees and other agents be liable for any loss, damage or claim for any direct, indirect, special, incidental, punitive or consequential damages, loss of profits, revenue, opportunity or data, or delay, ability or inability to use the Website or in relation to the Products or an Order, or caused by the use of digital means of communications, whether based on contract, tort, negligence, strict liability or any other legal theory

Customers expressly agree that their use of the Website is at their sole risk. Moussse does not warrant the accuracy, adequacy, completeness or timeliness of the information, content or materials or Products available on the Website or in relation to Products nor does it warrant error-free use of the Website. Moussse does not guarantee that the Website will be available at any time or that it will meet the Customer’s requests, that access will be uninterrupted, that there will be no delay, failures, errors, omissions or loss of transmitted information, that no viruses or other harmful, contaminating or destructive properties will be transmitted or that no damage will occur to the Customer’s computer system. Mousse shall not be liable in the event of defamatory, offensive or illegal conduct of other users or third-parties. Customers are solely responsible for ensuring adequate data and/or equipment protection and backup and must take reasonable and appropriate measures to monitor for computer viruses or other destructive properties.

Notwithstanding the foregoing, if Moussse is found liable in any respect (whether contractual, extra-contractual or otherwise) arising out of or in connection with any Product or Product delivery, Moussse’s liability shall be strictly limited to the price of that Product. Should such liability be found in relation to the Website, Moussse’s liability shall be strictly limited to the amount paid for use or access thereto.

  1. FORCE MAJEURE

Customers understand and agree that Mousse shall not be liable and disclaims all liability to Customers for any obligations not having been met or not having been met satisfactorily or for damage or losses attributable or in connection with any force majeure event, including acts of God, earthquakes, fires, flooding, forces of nature, natural disasters, blockages, embargoes, riots, acts or orders of government, acts of terrorism or war, civil unrest, explosions, strikes, boycott, labor disputes or other industrial disturbances, earthquakes, storms, or other nature-related events, plague, pandemics or epidemics, electrical, telecommunications, information system, hardware, software, internet or other utility failures or outages or disruptions, bugs or weaknesses, technological change or any change of laws or regulations.

  1. AMENDMENTS TO THE PRESENT TERMS AND CONDITIONS

Moussse is entitled to amend the present Terms at any time and the latest version of the Terms will be available on the Website. Any amendments or updates to the Terms shall be effective upon publication in their respective sections of the Website.  Please access the respective sections of the Website regularly in order to check whether the Terms have been updated.  Your continued use of the Website after the implementation of any changes will constitute your acceptance of such changes; provided, however, that Moussse will not be obligated under applicable law to inform you of any changes as they occur. In such case, Moussse shall inform you by email.

  1. APPLICABLE LAW AND JURISDICTION

Use of the Website is subject to Swiss law, which shall exclusively govern the interpretation, application and effect of all the above terms of use, without regard to the conflict of law provisions and to the exclusion of the Convention on Contracts for the International Sale of Goods (CISG).

The Courts of the canton of Geneva (Switzerland) shall have exclusive jurisdiction over any claims or disputes arising out of or in connection with the use of the Website, reserving the Federal Court.

This clause does not prevent the application of any Swiss mandatory law applicable to consumers.

 

Last updated on 22.05.2025