Yes. We’ve worked with top dermatologists and biochemists to ensure all Moussse products are formulated and suitable for all skin types. Full ingredient lists are available on each product page and for any concerns, we recommend conducting a patch test or sharing the ingredient list with your healthcare provider before usage.

Yes. All Moussse products adhere to EU standards for safe and clean beauty (EU Cosmetics Directive 76/768/EEC).

They are also third-party clinically tested and safe. Though we are currently a direct-to-consumer business, our ingredient lists are also in line with Sephora and Credo clean beauty standards.

Yes. All Moussse products are vegan and cruelty-free. 

Fun fact: Article 20 of EU Regulation 1223/2009 sets out that cosmetic products cannot be tested on animals in the EU or anywhere else in the world if they are intended to be sold in the EU market.

Yes. To ensure they are sensitive-skin friendly, all Moussse products have been formulated without any added fragrance. 

Some of our products contain nut and seed oils. Common nut and seed allergens are listed below, by product. However, if you have known allergies or sensitivities, we recommend carefully reviewing the ingredients listed on our website before purchase or use. Additionally, we encourage patch testing any new products on a small area of skin before full use to ensure compatibility with your individual needs. 

Moisture Rush Cream contains:

- Ricinus communis seed oil (castor seed oil)

- Butyrospermum parkii (shea) butter

If you have any questions, please email us at hi@moussse.com

Our products are formulated with ingredients that are considered safe for use during pregnancy or breastfeeding, but we still recommend sharing our ingredient list with your healthcare providers to review before usage.

At Moussse, we are dedicated to minimizing our environmental impact. That’s why our Moisture Rush Cream’s tube is made of aluminum, a material that is widely recognized for its recyclability benefits. Recycling practices can vary depending on local guidelines and facilities, so we encourage our customers to review their local recycling guidelines to ensure that they properly dispose of our packaging.

Please allow 1-3 days for us to receive and process your order. You will get a shipment notification email with a tracking number as soon as your package ships.

Switzerland

Standard: 2-3 business day (CHF 7.00), or free when you spend CHF 120 or more

We currently only ship within Switzerland. We are working to bring Moussse to new markets soon. Sign up to our newsletter to stay posted.

Yes. If your order is subject to duties, taxes or related fees, you’ll be charged at checkout. You won’t need to pay anything extra when your package is delivered.

Of course. Sometimes the carrier takes 1-2 business days to register your shipment status, so we recommend allowing 48 hours for tracking details to update. If your tracking number isn’t updating or working at all, please feel free to email us at hi@moussse.com.

If your order is shipping to an incorrect address, please email us at hi@moussse.com.

You can view your order status on your Account page which is updated as soon as your payment is processed, as well as when your order ships.

We currently accept all major credit cards including Visa, Mastercard, Maestro, American Express, and UnionPay.

Your credit card will be charged as soon as your order is processed.

No problem! Just select the prompt to reset it, and save it for next time. Or email us at hi@moussse.com if you still have issues.

Please email us at hi@moussse.com (don’t forget to include your order number) within 30 days of receiving your order, and we’ll help you out with any returns and additional questions. Products must be unopened, unused and in their original packaging. Please note that original shipping charges are non-refundable. 

Please note: We are only shipping and accepting returns within Switzerland. We are unable to cover the cost of return shipping for any international orders. We cannot accept returns or offer refunds for any items delivered to a freight forwarder to international locations or shipment locations other than our approved list of destinations. 

It’s difficult for us to accommodate changes to orders as our fulfillment center begins processing them quickly. Please email us at hi@moussse.com with your order info and we will do our best to address your request. Please note that we cannot guarantee any changes after an order has been placed.

Feel free to reach out at any time by emailing us at hi@moussse.com. We will get back to you as soon as possible :)