Privacy Policy

Last updated: May 22, 2024

         1. INTRODUCTION

This privacy policy (the "Privacy Policy") informs you about how Moussse SA (the “Company”, “we”, “us”), a company incorporated under Swiss law, processes your personal data as data controller when you use our website www.moussse.ch (the “Website”) or social media accounts and purchase our products under the brand “Moussse”.

Please read this Privacy Policy carefully before using the Website and transferring your personal data to us. By using and accessing the Website, you accept the terms of this Privacy Policy. We do not provide services to individuals below 18 years of age or who do not have full legal capacity.

  1. If you have any questions or concerns, please contact us at hi@moussse.ch.

    1. PERSONAL DATA COLLETED

    By personal data, we mean any information relating to an identified or identifiable natural person ("Personal Data").

    When you use the Website, we may collect your (i) personal information (data that personally identifies you), or (ii) aggregate information, concerning your use of the Website and your account activity (e.g., number and times of logins, most frequently visited pages, IP address, etc) which does not personally identify you.

    This Personal Data may include the following personal data:

    • Information that you provide to us by registering on the Website, making a purchase on the Website, subscribing to our newsletter, contracting us through the Website or via email, such as your first name, last name, phone number, email address, shipping and billing address(es), and credit/debit card information.
    • Demographic data such as your gender, date of birth, language.
    • Information about the purchases made on the Website, including your order details, payment information and shipping details.
    • The content of your communications with us such as customer service requests, enquiries, your feedback on products.
    • The preferences that you agree to share with us such as your skin type, lifestyle habits, product preferences.
    • Data about how you interact with the Website or social media account, including IP address, browser information, device information, number and times of visits, webpage traffic, most frequently visited pages, geolocation information, engagements.
    • Information posted by individuals on our products on social media.

    We collect this data directly from yourself, automatically (through cookies or tracers used on the Website) or through third parties to whom you have provided your information, and consented to the sale, rental or transfer thereof. These third parties may include business partners and service providers, such as analytics providers, advertising companies and networks, third-party retailers or distributors, and other third parties that we choose to collaborate or work with. They may also include social media platforms and networks, such as Facebook, Instagram, TikTok, Pinterest and Google. For example, we may obtain your information from a social media platform or network if you interact with us on social media or choose to log-in to our website using your social media credentials.

    We use your Personal Data for the following purposes:

    • To allow you to proceed to a purchase on our Website and allow us to perform our contractual duties, such as the delivery of the products you order.
    • To communicate with you in the framework of an order, customer service or when you make an enquiry.
    • To ensure the quality and improvement of the Website, to allow you to benefit from the best user experience and to customize the content available to you.
    • To send you our newsletters, informational and marketing materials and promotional offers in relation to us and our products.
    • To secure the Website, such as prevent spam or fraud.
    • To resolve problems with the Website, for example by monitoring, repairing and preventing technical problems, technical assistance.
    • For our legal and administrative duties or legitimate interests.

     

    1. DATA SHARING WITH THIRD PARTIES OR ABROAD

    We will not sell your Personal Data to third parties and shall only disclose it as described in this section and other relevant sections of this Privacy Policy. Should we share your Personal Data with a third party, we shall ensure that the transfer is undertaken in accordance with applicable law.

    We may use service providers and outsource certain tasks, including payments, Website hosting and operating, IT infrastructure, fraud prevention, Website reviews, sending of emails and newsletters. In this framework, such selected service providers may have access to or process your Personal Data.

    Regarding Website operating and hosting, we use the services of Shopify Inc.. Please refer to Shopify’s privacy policy: Shopify Data Processing Addendum - Shopify USA

    Your Personal Data is primarily processed in Switzerland and in Ireland. These countries are deemed to have legislation guaranteeing an adequate level of data protection. Your Personal Data may also be transferred within the European Union and/or outside the European Union, to countries such as Canada and the United States of America. For countries that do not satisfy the standard of data protection, the transfer is based on standard contractual clauses or in accordance with applicable law. Standard contractual clauses may compensate to some extent for this less extensive or missing legal protection. However, contractual provisions cannot eliminate all risks (in particular the risk of access by governments abroad). You should be aware of these residual risks.

    We may be required to disclose your Personal Data if we consider it necessary for security reasons, when required to do so by law, when we believe that disclosure is necessary to investigate or prevent potential or actual illegal activity, at the request of an authority or in the event of merger and acquisition processes.

    1. COOKIES AND ANALYTICS

    When you access our Website, we may collect information using cookies and other tracing tools.

    Cookies are information files that your web browser automatically stores on your terminal's hard drive when you visit our Website. Cookies do not damage your terminal's memory and do not transmit personal data to us. Among many other aspects, cookies help to make your visit to our websites easier, more pleasant and more meaningful. Most web browsers automatically accept cookies. However, you can configure your browser so that no cookies are stored on your terminal, or so that a message is always displayed when you receive a new cookie. Please note that disabling cookies may prevent you from using the full functionality of the Website.

    We engage third parties to provide analytics services and perform related services across the web. These entities may use cookies, web beacons, device identifiers, tracers and other technologies to collect information about your use of the Website and other websites and applications, including your IP address, device ID, web browser, mobile network information, pages viewed, time spent on pages or in apps, links clicked, opened emails, search queries, conversion information, and order history. This information is used to analyze and track data, determine the popularity of content and better understand your activity on the Website. The analytics reports are provided to us in an anonymized manner.

    For any information on the sharing of Personal Data with third parties and/or abroad, please refer to section 3 above.

     

    1. INFORMATION ON YOUR RIGHTS

    You have the following rights:

    • Right to access your Personal Data;
    • Right to rectify your Personal Data when the information we have about you is inaccurate.
    • Right to request the erasure of your Personal Data;
    • Right to request the restriction of the processing of your Personal Data if it is processed on too large a scale;
    • Under certain circumstances, right to object to the processing of your Personal Data, in particular if we process your Personal Data on the basis of our legitimate interest;
    • Right to request that the Company transfer, in a commonly used electronic format, the Personal Data that you provided us if such data is processed on the basis of your consent or is in direct relationship with the entering into or execution of a contract between us. Where such transfer does not require disproportionate efforts, you may request that we transfer such data directly to a third party data controller.
    • If your consent is required for the processing of Personal Data, you may withdraw your consent at any time for the future, without this decision affecting the processing of your Personal Data previously undertaken on this basis.

    To withdraw your consent or to exercise any of the aforementioned rights, please send us an email at hi@moussse.ch and include the terms “personal data” in the subject matter.

    OPT-OUTING OF OUR NEWSLETTER AND EMAIL COMMUNICATIONS: You may unsubscribe from any marketing communications by clicking on the “Unsubscribe” button included in all of our marketing communications.

    Please note that in some cases, your right may conflict with a legal obligation, legitimate interest or overriding right of Moussse SA as data controller or of a third party, in which case it may not be exercisable or partially.

    We may ask you to prove your identity before responding to a request based on the above rights or otherwise related to your Personal Data.

    1. LINKS

    Links may be provided to third-party sites, social media or services that we do not control and that are governed by their own privacy policies. This privacy policy does not apply to such third-party sites. We invite You to consult the privacy policies of the third-party sites you visit to find out how they treat your personal data.

    1. DATA RETENTION

    We store your personal data as long as necessary to provide you with our services and for the purposes mentioned in this privacy policy, after which the data is either deleted or anonymized.

    1. SECURITY

    We place great importance on the security of your Personal Data and have implemented organizational and technical security measures to protect your personal data from unauthorized access, destruction or alteration. However, despite our efforts, we cannot guarantee zero risks and no method can guarantee complete security.

    1. AMENDMENTS

    We post all changes to the privacy policy on the Website. We reserve the right to amend this privacy policy at any time, and encourage you to review it regularly. We will notify you of any changes by updating the "last updated" date below.

    Last update : May 22, 2024